Who we are
Last updated: [1st January, 2026]
At Leter International Limited, customer satisfaction is our priority. This Return & Refund Policy outlines the terms and conditions under which products purchased from our website may be returned or refunded, in compliance with Google Merchant Center requirements.
1. Eligibility for Returns
Customers may request a return if:
- The product received is damaged, defective, or incorrect
- The return request is made within 7 days of receiving the product
- The item is unused, in its original condition, and in its original packaging (where applicable)
Non-returnable items include:
Products damaged due to customer misuse or negligence
Digital or downloadable products
Customized or personalized items
Items marked as Final Sale
2. How to Request a Return
To initiate a return, please contact us within the return period and provide:
- Order number
- Reason for return
- Clear photos or videos (for damaged or incorrect items)
Our support team will review your request and respond within 24–72 hours.
3. Return Shipping
- If the return is due to an error on our part (wrong, defective, or damaged item), Leter International Limited will cover the return shipping cost.
- If the return is due to a change of mind, the customer will be responsible for return shipping fees.
Returns sent without prior approval may not be accepted.
4. Refunds
Once the returned item is received and inspected:
Original delivery or shipping fees are non-refundable, except where the return is due to our error
Approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method
5. Exchanges
We only replace items if they are defective, damaged, or incorrect.
To request an exchange, please contact us using the details below.
6. Late or Missing Refunds
If you have not received your refund:
If the refund delay continues, please contact us directly for assistance
Check with your bank or payment provider
Contact your card issuer (processing times may vary)
7. Contact Information
For all return, refund, or exchange inquiries, contact us at:
Business Name: Leter International Limited
Email: sales@leterinternationalgh.com
Phone / WhatsApp:
Location:
Awudome Roundabout, North Kaneshie
(Same building as Papaye Restaurant)
P.O. Box: AO 667, Abossey Okai
City/Country: Accra – Ghana
8. Google Merchant Center Compliance Statement
This Return & Refund Policy:
- Is publicly accessible on our website
- Clearly explains return conditions, timelines, and refund procedures
- Provides accurate business contact and location details